OptionalbodyOptionalattachments?: Optionalauto?: booleanOptionalconversation?: stringOptionalcreatedAt?: stringOptionalcreatedBy?: stringOptionalcustom?: { [key: string]: never }Optionalcustomer?: stringOptionaldirection?: "in" | "out"Optionalerror?: {OptionalerrorAt?: stringOptionalexternalId?: stringOptionalid?: stringOptionalimportedAt?: stringOptionalkbArticles?: string[]Optionallang?: string | nullOptionallocation?: {Optionalmeta?: { [key: string]: unknown }OptionalmodifiedAt?: stringOptionalmodifiedBy?: stringOptionalpreview?: stringOptionalqueue?: unknown & { external?: "amazon-connect"; id?: string }Optionalreference?: { message: string; type: "reply" | "replyAll" | "forward" }Optionalrelated?: stringOptionalsentAt?: stringOptionalsentiment?: { confidence: number; polarity: -1 | 0 | 1 }Optionalshortcuts?: string[]Optionalsize?: numberOptionalsource?: "bulk" | "satisfaction"Optionalstatus?: "sent" | "received" | "error"Optionalsubject?: stringOptionalpathOptionalquery
If true, message was automatically generated from a Kustomer workflow or auto-response feature. If set to true, this message will be excluded from reporting metrics. If false, message was created by a manual method.